Welcome to Energy Performance Certificates with Scottish and Southern Energy.

On these pages you will find information about: -

• Scottish and Southern Energy - who we are?
• Energy Performace Certificates (EPCs)
• Domestic and Commercial EPC's
• Why we offer EPC’s?
• Benefits of using us for your EPC’s
• An EPC in 5 easy steps
• What to do next

Scottish and Southern Energy – who are we?

Scottish and Southern Energy is the second largest energy supplier in the UK, a FTSE 30 company. We have over 50 years’ experience and serve over 9 million customer accounts with award-winning customer service*. We operate across the UK via our regional supply brands; Southern Electric covering England, Scottish Hydro Electric covering Scotland, and SWALEC covering Wales, all of which are well established household names throughout the UK.

We are a major player in the energy market committed to energy efficiency and reducing carbon emissions. We are the UK market leader in the generation of energy from renewable sources.**

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Energy Performance Certificates (EPCs)

An Energy Performance Certificate (EPC) is an official document which details the energy efficiency rating of a property on a scale of A-G. In the UK it is now compulsory for all properties marketed for rent, sale or newly built to have an EPC produced prior to being marketed. The aim of an Energy Performance Certificate is to assess the efficiency of buildings with the aim of improving energy efficiency in line with government targets. The introduction of EPCs has been driven by the European Union Energy Performance of Buildings Directive 2002/91/EC.

The European Union Energy Performance of Buildings Directive 2002/91/EC lays down a minimum requirement of energy performance for new and existing buildings, and creates an obligation for an EPC to be supplied when buildings in Europe are built, sold, or leased.***

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Domestic and Commercial EPCs

In the UK it is compulsory for all domestic and commercial properties marketed for rent, sale or newly built to have an EPC produced. Domestic and commercial EPCs detail the official energy rating of a property, showing its energy efficiency on a scale of A-G (where A is the most efficient and G the least efficient), which is issued following a comprehensive on site survey of a property, carried out by a qualified Energy Advisor. The certificate also provides recommendations in order to reduce the carbon emissions produced by the property, which will result in lower energy usage and costs.

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Why we are offering EPC’s

As a major player in the energy industry, and with over 50 years’ experience of visiting customer homes and businesses on a national scale, it is a natural progression for us to introduce our EPC service. We recognise that the market place is looking for a highly professional service with top quality standards from a competent and consistent provider. We guarantee we have the systems, procedures and expertise to provide you and your clients with a competitive EPC service that is second to none.

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Benefits of using us for your EPC

Award-winning service

We take customer service seriously, which is why uSwitch, in their independent customer satisfaction survey, selected us as the overall best energy supplier for the fifth consecutive time.* Our service is tailored around you. We are able to provide an EPC service across the UK via our regional supply brands; Southern Electric covering England, Scottish Hydro Electric covering Scotland, and SWALEC covering Wales. You will receive a personal service, from a major well established national energy company, with over 50 years’ experience.

We have a dedicated trained customer service team based in the UK available Monday – Friday between 8.00am and 6.00pm to deal with any queries on behalf of yourself or your client. We have in place a comprehensive auditing process ensuring that when we received your instruction to carry out an EPC you can be confident that your good name is maintained and your clients receive a high level of service.

Online EPC portal

Our service includes access to our user friendly online portal. This will give you freedom to request, review, monitor and track each EPC request from start to finish. It’s easy to use and is accessible 24 hours a day, 7 days a week. The system is so enhanced it can even give you reports detailing :-

• All appointments requested and arranged
• Current job status and progress (including all jobs passed, completed and certificated)
• Staff and branch performance

You can review and manage your entire account with us in an instant. All information is updated daily and therefore represents ‘real time’ results. We also have a FREE helpline to our specialist EPC team. This will provide you with a convenient and personal service which suits your needs.

Competitive pricing

We regularly monitor our prices to ensure we deliver the most cost effective service. Additionally we also offer discounts for large EPC requests.

High quality training

Our Energy Assessors are trained to the highest possible standard which includes additional training modules in customer service and satisfaction, enhanced Health and Safety and advanced surveying techniques. We strive to be the best in the industry, providing you and your clients with a reliable and professional service.

Efficient turn-around

To give you that personal touch we have a specialised EPC team on hand. All EPCs are turned around quickly to provide an efficient service. Our entire process is fully audited from initial instruction through to the delivery of the EPC. Every appointment is attended, on time, every time.

Data Protection

Survey data including site notes and photographic evidence is handled with care, and securely stored securely stored on national register with a unique reference number.

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An EPC in 5 easy steps

Step 1 - Simply send us your clients’ details via the online portal, email or telephone

Step 2 – We will contact your client within 24 hours to arrange an appointment for the survey to be carried out

Step 3 – A qualified Energy Assessor carrying an ID badge will attend the appointment to carry out the survey

Step 4 – From the data gather a high quality certificate is produced, printed on watermarked paper to show authenticity. The data will then be securely stored and lodged.

Step 5 – The official EPC is sent to either yourself or your client together with details of the recommendations and energy efficiency savings.

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What to do next

New customer – Request to be set up as a new customer (Redirects to SSE website)

Existing customer - Log in (Redirects to SSE website)

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